General Terms and Conditions
🟫 General Terms and Conditions (GTC)
As of: October 2025
1. Provider
Tomas Marek
Častonín 19, 39301 Pelhřimov
Czech Republic
Company ID: 04830717
Tax ID: CZ9302231554
Email: cocoafarm@gmail.comBank details:
Account holder: Tomas Marek
IBAN: DE09753900000001052039
BIC/SWIFT: GENODEF1WEV
Bank: Volksbank Raiffeisenbank Nordoberpfalz eG
Phone: +420 722 012 059
Website: www.cocoafarm.de
2. Scope
These General Terms and Conditions apply to all orders placed by consumers (§ 13 BGB) via the online shop www.cacaofarm.de.
Sales to businesses (B2B) are possible on request and are based on separate agreements.
3. Contractual partners and conclusion of contract
The purchase contract is concluded with
Tomas Marek, Častonín 19, 39301 Pelhřimov, Czech Republic.By submitting your order, you are making a binding offer. The contract is concluded when we accept your order by sending an order confirmation by email or when we ship the goods.
4. Prices and shipping costs
All prices are final prices in euros and include statutory value added tax.
Shipping costs are displayed during the ordering process. Shipping is free
for orders over EUR 120.
5. Discounts
When the buyer chooses to pay by bank transfer, the seller grants a discount on the total order value including VAT. The discount depends on the order value and is set as a fixed amount in euros according to the price bands listed below. The exact discount is always shown in the shopping cart and in the order summary before the order is submitted.
Order value Discount on order value up to 20 € no discount 20 - 100 € from 2% 100 - 200 € from 4.5% 200 - 300 € from 8% 300 - 400 € from 10% 400 - 500 € from 11% 500 - 600 € from 12% 600 - 700 € from 13% 700 - 800 € from 13.5% 800 - 1500 € from 14.5% over 1500 € 225 € (fixed amount) The percentages shown represent the lower limit of the discount within each band; depending on the order value the actual discount is usually higher. The discount is set as a fixed amount and is graduated in steps of 10 € of the order value. The lower limit of each band is included in that band, while the upper limit already belongs to the next band. All amounts include 12% VAT.
6. Delivery
We ship all products within 36 hours of receiving your order.
If a product is temporarily out of stock, we will inform you within 24 hours of receiving your order.
Delivery from the Czech Republic to Germany, Austria, Belgium, Switzerland, Denmark, and the Netherlands is carried out by parcel service.
Unless otherwise stated, the delivery time is 3–7 business days.
7. Payment
Payment options: prepayment, credit card, PayPal, or other payment methods offered in the online shop.
The invoice amount is due immediately.
8. Right of withdrawal for consumers
Consumers have the right to withdraw from the contract within 14 days without giving reasons.
The period begins on the day on which you or a third party designated by you receives the goods.To exercise your right of withdrawal, send a clear statement by email to:
📧 cocoafarm@gmail.comAfter revocation, you must return the goods at your own expense within 14 days, unless otherwise agreed.
After receipt of the goods or after cancellation (if the goods have not yet been shipped), we will refund the purchase price within 7 days.
9. Retention of title
The goods remain the property of the seller until full payment has been received.
10. Warranty
The statutory warranty rights apply.
In the event of defects, you may request a replacement delivery or a refund.
11. Liability
We are only liable for slight negligence in the event of a breach of essential contractual obligations (cardinal obligations).
Otherwise, liability is excluded to the extent permitted by law.
12. Data protection
Your data will be processed exclusively in accordance with the statutory data protection provisions.
Further information can be found in our privacy policy on the website.
13. Final provisions
The law of the Czech Republic applies, excluding the UN Convention on Contracts for the International Sale of Goods.
For consumers residing in Germany, Austria, Belgium, Switzerland, Denmark, and the Netherlands, the binding consumer protection regulations of their home country apply.
The place of jurisdiction is Pelhřimov, Czech Republic.